Quality Guarantee & Replacement Policy

在 FAFAGRAM, we take immense pride in crafting every sympathy tribute with the highest level of care. Given the perishable and time-sensitive nature of fresh flowers, we operate under the following policy.

We source fresh blooms daily to ensure your tribute remains dignified throughout the service. Because each arrangement is handcrafted and unique, slight variations from the website photos are natural and expected.

All sales at FAFAGRAM are final. Once an order is confirmed and the floral arrangement is in production or has been dispatched, we do not offer monetary refunds. This is due to the custom and perishable nature of our products.

Your satisfaction matters to us. In the rare event of a verified quality issue (e.g., significant wilting upon delivery) or an error on our part (e.g., incorrect message card), please follow these steps:

Cancellations must be requested at least within our business hours before the scheduled delivery date. Once the flowers are cut and the arrangement has started, cancellations will not be accepted.