{"id":4726,"date":"2026-03-20T18:14:04","date_gmt":"2026-03-20T10:14:04","guid":{"rendered":"https:\/\/fafagram.com.my\/?page_id=4726"},"modified":"2026-03-20T18:14:04","modified_gmt":"2026-03-20T10:14:04","slug":"quality-guarantee-replacement-policy","status":"publish","type":"page","link":"https:\/\/fafagram.com.my\/zh\/quality-guarantee-replacement-policy\/","title":{"rendered":"Quality Guarantee & Replacement Policy"},"content":{"rendered":"
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\u5728 FAFAGRAM<\/a>, we take immense pride in crafting every sympathy tribute with the highest level of care. Given the perishable and time-sensitive nature of fresh flowers, we operate under the following policy.<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n

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Our Quality Commitment<\/h2>\r\n\t
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We source fresh blooms daily to ensure your tribute remains dignified throughout the service. Because each arrangement is handcrafted and unique, slight variations from the website photos are natural and expected.<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n

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No-Refund Policy<\/h2>\r\n\t
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All sales at FAFAGRAM<\/a> are final. Once an order is confirmed and the floral arrangement is in production or has been dispatched, we do not offer monetary refunds. This is due to the custom and perishable nature of our products.<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n

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Replacement & Resolution<\/h2>\r\n\t
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Your satisfaction matters to us. In the rare event of a verified quality issue (e.g., significant wilting upon delivery) or an error on our part (e.g., incorrect message card), please follow these steps:<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n

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Report Immediately<\/h3><\/div>
Notify our team via WhatsApp at +(60)10 \u2013 286 2658<\/a> within 2 hours of the delivery time.<\/div> <\/div><\/div>
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Provide Proof<\/h3><\/div>
Send a clear photo of the arrangement and the issue.<\/div> <\/div><\/div>
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Our Solution<\/h3><\/div>
If the issue is verified, we will arrange for a one-to-one replacement or provide a service credit for your next purchase (e.g., for a Grand Opening Stand).<\/div> <\/div><\/div><\/div><\/div>
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Cancellation Policy<\/h2>\r\n\t
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Cancellations must be requested at least within our business hours before the scheduled delivery date. Once the flowers are cut and the arrangement has started, cancellations will not be accepted.<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"At FAFAGRAM, we take immense pride in crafting every sympathy tribute with the highest level of care. Given the perishable and time-sensitive nature of fresh flowers, we operate under the following policy. Our Quality Commitment We source fresh blooms daily to ensure your tribute remains dignified throughout the service. Because each arrangement is handcrafted and [...]","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4726","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/fafagram.com.my\/zh\/wp-json\/wp\/v2\/pages\/4726","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fafagram.com.my\/zh\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fafagram.com.my\/zh\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fafagram.com.my\/zh\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/fafagram.com.my\/zh\/wp-json\/wp\/v2\/comments?post=4726"}],"version-history":[{"count":1,"href":"https:\/\/fafagram.com.my\/zh\/wp-json\/wp\/v2\/pages\/4726\/revisions"}],"predecessor-version":[{"id":4727,"href":"https:\/\/fafagram.com.my\/zh\/wp-json\/wp\/v2\/pages\/4726\/revisions\/4727"}],"wp:attachment":[{"href":"https:\/\/fafagram.com.my\/zh\/wp-json\/wp\/v2\/media?parent=4726"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}