Privacy Policy

At FAFAGRAM, we respect the sensitive and personal nature of sending floral tributes, particularly during times of condolence or significant life celebrations. We are committed to protecting the personal data of our customers and recipients in strict accordance with the Malaysian Personal Data Protection Act 2010 (PDPA).

Information We Collect

To provide efficient floral delivery services across the Klang Valley, we collect the following essential information:

Customer Details

Full name, email address, contact number, and billing information.

Recipient Details

Name, delivery address (such as a funeral parlour, memorial center, residence, or business address), and recipient contact number.

Order Content

Personalized messages for tribute cards and specific delivery instructions.

Use of Collected Information

Your data is used exclusively to facilitate a professional floral experience within the Klang Valley:

Order Fulfillment

Processing secure payments and coordinating with our florists and delivery personnel.

Service Updates

Sending automated order confirmations and essential delivery status updates via Email [fafagram@outlook.com] or WhatsApp [+(60)10 – 286 2658].

Customer Support

Addressing inquiries or modifications related to your floral orders.

Data Security & Protection

We implement robust security measures to safeguard your personal information:

SSL Encryption

Our website utilizes SSL (Secure Socket Layer) technology to ensure that all sensitive data transmitted between your browser and our server is encrypted.

Payment Security

FAFAGRAM does not store credit card or bank account details. All transactions are processed through verified, PCI-compliant payment gateways (supporting FPX, E-wallets, and major cards).

Restricted Access

Access to personal data is strictly limited to authorized personnel who require the information to perform their duties and are bound by confidentiality agreements.

Disclosure to Third Parties

We do not sell, trade, or rent your personal data to external parties. We only share necessary information with trusted service partners who assist in our business operations, such as:

Logistics Partners

Delivery providers who require the recipient’s name and address to complete the delivery.

Legal Compliance

We may release information when required by Malaysian law to comply with valid legal processes or regulatory requirements.

Cookies & Site Optimization

Our website uses cookies to enhance your browsing experience, such as remembering items in your shopping cart. This helps us optimize our online store for users in Malaysia. You may choose to disable cookies through your browser settings, though this may affect certain site functionalities.

Sensitivity & Discretion

We recognize that orders involving funeral and memorial services are highly sensitive. FAFAGRAM handles all such data with the utmost discretion and will not disclose the nature of the delivery to unauthorized third parties beyond what is required for fulfillment.

Your Rights Under PDPA

By using the FAFAGRAM website, you consent to the collection and use of your information as outlined in this policy. Under the PDPA 2010, you have the right to:

Access or request a copy of your personal data.
Update or correct any inaccuracies in your information.
Request the deletion of your data from our active records.

Contact Information

If you have any questions regarding our privacy practices or wish to exercise your data rights, please contact us:

WhatsApp

+(60)10 – 286 2658

Email

fafagram@outlook.com

Address

267, Jalan 10, Taman Tan Yew Lai, 58200 Kuala Lumpur.

We aim to address all privacy-related inquiries within 3 – 5 working days.